I have always admired your energy and vitality towards your missionary work for promotion of Quality and Business Excellence in various parts of the world. While your focus of such activities has been Europe and more particularly UK where you have made a major impact, I am aware of your similar effort in other parts of the world through European Center for Total Quality Management over many years.
I have personally witnessed the impact of your work in the Middle East through my various interactions in that region. Your tireless effort has contributed to better understanding and application of TQM and Best Practices. I have heard about you doing similar work in Malaysia and Indonesia as well.
I am pleased to learn that based on your experience you have evolved new methods and have rebranded your organization as European Center for Best Practice Management. Congratulations on such remarkable effort. I wish you many years of similar effort to influence management practices around the world.
Under a year ago Lever Development Centre embarked upon a Benchmarking project aimed at improving the management of innovation processes. This work is now a key element for Lever in achieving World Class status as an innovation unit. The work has been led by Dr. Mohamed Zairi who has made a significant contribution to the progress already achieved.
Mohamed works well with the Benchmarking team and continues through his expertise to add a high value to the work done. We are particularly grateful for his support.
Recognized as a Guru and International Expert in the field of Total Quality and Excellence Management. Professor Zairi has influenced Quality Management Thinking for over 35 years. He was one of the pioneers of the Benchmarking concept, has published 5 books in this field including the first case study book on benchmarking applications in the World. He is the founder of the Benchmarking International Journal which is now in its 27th volume and the founder of Business Process Management Journal nowin its 26th year. He was appointed as the first Professor in Best Practice Management globally. He is the only Academician who has written extensively about the role of Quality in all the 4 Industrial Revolutions. His focus was on quality in the digital era, and was one of the originators of the concept of Quality 4.0. His most recent books (7 of them) are all related to Quality 4.0 thinking. His prolific scientific publishing efforts has earned him the second highest Google Citation Index (H-Index) in the field of Quality in the World.
