In February 2005, Professor Zairi was honoured with an invitation from Dr. Juran to visit him at his home in the USA to receive his personal congratulations. The late Dr. Joseph Juran is universally recognised as the ‘father of total quality’. He contributed more to this field and over a longer period of time than any other person. Yet towards the end of his life he still felt that he had barely scratched the surface of his subject.
He wrote that
“My job of contributing to the welfare of my fellow man is the great unfinished business.”